Key Responsibilities:

• Strategic Membership Development:
  • Lead the organization’s member engagement, retention and recruitment, with a constant focus on member satisfaction, meeting quarterly membership growth goals.
  • Manage YPFP’s membership growth strategy across all branches, identifying opportunities to expand the organization’s reach.
  • Establish and oversee consistent membership value across the organization.
  • Represent YPFP member interests in internal planning conversations to ensure a consistent and inclusive member experience.
• Branch Management:
  • Manage Membership Directors at all YPFP branches, providing them with strategic guidance, performance monitoring, and support in executing local membership campaigns, ensuring consistency in membership experience while allowing for regional customization to reflect local needs and cultural relevance.
  • Facilitate cross-branch knowledge sharing and establish minimum operating standards to ensure consistency in membership management.
• Membership Engagement and Experience:
  • Serve as the primary point of contact for current and prospective members, responding to inquiries, managing requests, and ensuring a consistent and high-quality member experience.
  • Oversee regular, coordinated outreach to YPFP members via email, social media, and direct communication, fostering a sense of belonging and community.
  • Lead the refinement and execution of a global member onboarding plan that introduces YPFP’s values, benefits, and pathways for involvement.
• Data-Driven Engagement and Retention
  • Develop innovative approaches to regularly gauge member sentiment across branches beyond traditional surveys (e.g., interviews, open forums, live polls, and digital engagement analytics).
  • Regularly collect and assess membership feedback to refine offerings, produce trend analysis to guide organizational planning, and address gaps in member satisfaction.
• Internal Operations and Systems Management:
  • Lead updates and optimization of membership-related SOPs, onboarding materials, and internal toolkits.
  • Create and implement a comprehensive membership journey, identifying key touchpoints that enhance satisfaction, from onboarding to renewal and leadership involvement.
  • Maintain and enhance internal tools such as member dashboards, event calendars, and the student membership tracker to streamline operations and support data-driven planning.
  • Collaborate with other Senior Leadership to integrate membership strategy into organizational programming, events, and communications efforts.

Desirable Skills and Attributes:

• Analytical thinker with strong experience working with membership data, CRM platforms like Wild Apricot, and feedback tools.
• Service oriented and organized individual, possessing strong interpersonal skills.
• Background in community engagement, user experience, nonprofit operations, service industry, or strategic communications.
• Strong interpersonal and leadership skills with the ability to motivate and support distributed volunteer teams.
• Experience improving systems and processes
• Passionate about building inclusive communities and delivering value to members

Eligibility and Requirements:

• 2+ years of experience in membership management, community growth, service industry, user experience, or nonprofit development.
• Familiarity with data analysis and reporting using Excel, Google Sheets, or CRM reporting tools.
• Prior experience managing or coordinating across teams, ideally across dispersed or international groups.
• Self-starter who can work independently and collaboratively within a globally distributed team.
• Good knowledge of global affairs and YPFP
• Able to commit 15-20 hours per week (includes attendance at events and meetings)